terms & conditions

Returns & Exchanges


we apologize that currently the services are not provided. we value our customers and we're trying to make the best shopping experience for all. we will work on it.



Payment


we only accept payment via bank transfer to Mandiri, BNI and BRI for Indonesian customers
and WesternUnion for international customers

please confirm your payment in 24 hours



Shipping


we are using JNE expedition for shipping all around Indonesia
please visit www.jne.co.id for shipping cost information and tracking order

for Jakarta express shipping we use Go-Jek

we also ship worldwide.

for assistance please contact us at contactpercee@gmail.com

   Note    :
- shipping the next day after payment confirmed
- work hour from 8 AM to 4 PM
- regular method can take up to 3 days until it's arrived at your door



F.A.Q


Q: How do I shop from website?
A: To order, simply follow the step by step guidance here. If you are still experience problems, contact our customer service via email: contactpercee@gmail.com. We will attend to you within 24 hours, any time of the day. 

Q: how to confirm my payment?
A: by send us your proof of payment to contactpercee@gmail.com or Whatsapp and LINE and we will help to check your payment manually.

Q: How do I get free shipping?
A:  If you are based in Jakarta, a minimum order of Rp 250.000 is required in order to obtain free (standard) shipping. If your total order is below Rp 250.000 or you're outside of Jakarta you will be charged for shipping fee based on your delivery area.

Q: How long will it take to ship my order?
A: it is based on when you make an order. it will take minimum 24 hours and maximum 24x3 hours. fast delivery is possible if you let us know in advance.

Q: How long will it take for my order to arrive?
A: For Indonesian based orders, it will take a maximum of 3 working days to reach your address, especially if you are based outside Java. 

Q: I think my order has been late for a couple of days. what happened?!
A: Keep calm and kindly email us to contactpercee@gmail.com WhatsApp us to +62 822 10108151, or Line us at lcs173 and we will be happy to help you!

Q: I would like to use Go-Jek or other pick-up service for my order.
A: Please contact contactpercee@gmail.com for assistance.     

Q: I want to return/exchange/refund my purchase.
A: we apologize that return/exchange/refund is currently unavailable. we will work on it and let you know if this service is ready.